Senior I.T. Associate

Job Description

JOB TITLE SECTION/DEPT
Senior I.T. Associate I.T.
Scope of Work
Performs a wide variety of advanced duties in support of the PC/Mac environment including, but not limited to, workstations, personal computers and their operating systems and installed applications, local area network (LAN) wiring, printers, scanners and mobile communication devices;
Installs, configures, upgrades, troubleshoots and maintains PC/Mac softwares;
Successfully completes other duties as assigned.
JOB KEY RESULTS AREAS/RESPONSIBILITIES
Responds to end-user diagnose and fix I.T. related issues;
Completes all reporting functions on work assignments in a timely and detailed manner;
Identifies issues with DANAT network and coordinates with vendors to fix issues;
Provides technical coverage and assistance;
Monitors the desktop environment resource usage to create maintenance and upgrades plans or corrective action plans to ensure the environment performs to DANAT standards;
Identifies new opportunities to improve business and IT process and efficiency;
Represents IT in a professional and ethical manner at all times;
Successfully completes other duties as assigned;
Source I.T. related products;
Participates and assists in projects.
KNOWLEDGE SKILLS AND EXPERIENCE
Bachelors Degree in I.T./5 to 10 years work experience in the I.T. field;
Functional experience installing, configuring and administering personal computers in a corporate environment;
Experience working on Mac and Mac related softwares;
Experience working on internet networks and network providers;
Strong Arabic and English written and verbal communication skills;
Excellent problem-solving skills, a self-motivated attitude.

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