Job Description
JOB TITLE | SECTION/DEPT |
Senior I.T. Associate | I.T. |
Scope of Work | |
Performs a wide variety of advanced duties in support of the PC/Mac environment including, but not limited to, workstations, personal computers and their operating systems and installed applications, local area network (LAN) wiring, printers, scanners and mobile communication devices; Installs, configures, upgrades, troubleshoots and maintains PC/Mac softwares; Successfully completes other duties as assigned. |
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JOB KEY RESULTS AREAS/RESPONSIBILITIES | |
Responds to end-user diagnose and fix I.T. related issues; Completes all reporting functions on work assignments in a timely and detailed manner; Identifies issues with DANAT network and coordinates with vendors to fix issues; Provides technical coverage and assistance; Monitors the desktop environment resource usage to create maintenance and upgrades plans or corrective action plans to ensure the environment performs to DANAT standards; Identifies new opportunities to improve business and IT process and efficiency; Represents IT in a professional and ethical manner at all times; Successfully completes other duties as assigned; Source I.T. related products; Participates and assists in projects. |
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KNOWLEDGE SKILLS AND EXPERIENCE | |
Bachelors Degree in I.T./5 to 10 years work experience in the I.T. field; Functional experience installing, configuring and administering personal computers in a corporate environment; Experience working on Mac and Mac related softwares; Experience working on internet networks and network providers; Strong Arabic and English written and verbal communication skills; Excellent problem-solving skills, a self-motivated attitude. |